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Help and support

How can we help you?

Help topics

Choose an area. Detailed guides to the admin are in the PublicMC Help Centre; here you will find quick answers and the way to support.

Frequently asked questions

Getting started

What is PublicMC?
PublicMC is a MediaMC service for building and managing a website. You build the website from blocks in the editor and manage it in the PublicMC admin.
How do I start my own website?
You choose an industry and a ready-made website template, register and customise the template. A start-up guide is currently in preparation.
Can I try the website first?
We are preparing a private trial during which only you will see the website. We will publish the trial terms as soon as they are approved.

Website and templates

What is a website template?
A template is a ready-made set of pages for a particular industry: home page, services, gallery, contact and more. Once chosen, you edit it in the same editor you will use to manage the website.
What can I change on the website myself?
Texts, images, menus, page blocks and website settings. You will find guides to each part below in Admin guides.
How do I connect my own domain?
We will add the steps for connecting a domain to the help pages. Until then, MediaMC support will help you with your domain.

Account and admin

Where can I find guides to the admin?
Right here in Admin guides. After logging in, you will also find them in the admin next to the screen they belong to.
Can I have several websites under one account?
Managing several websites in one account is in preparation. Until it is ready, write to us via the contact page.

Support

How do I contact support?
MediaMC’s contact details are on the Contact page. Creating support requests directly from the website is in preparation.
What should I write in my message?
The website address, what the problem concerns and exactly what happened. A screenshot helps. Never send passwords.

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Support contact